OfficeIMO.OpenDocumentServicedesignworkshop90minutes/sixparticipants/facilitator:JordanLeeOutcomeAgreeonerequestjourney,identifytheunresolveddecisionsandleavewithnamedownersforthenextactions.Agenda00–10Frametheproblem.Agreetheoutcomeandboundaries.10–30Mapthecurrentjourney.Makehandoffsandwaitingpointsvisible.30–55Designthenextjourney.Namerolesanddecisionpoints.55–75Testtwoscenarios.Recordexceptionsandopenquestions.75–90Commitnextactions.Agreeowners,datesandareviewpoint.PreparationBringtwoanonymizedrequests:oneroutinecaseandonethatneededseveralhandoffs.Readthecurrentservicedescriptionbeforethesession.CapturebeforeclosingDecision/owner/duedate—recordallthreeforeveryaction.Sharetheagendaandtheresultingnoteswithparticipants.