Support triage flow

How it works

1. Order the supported path

   Start at intake and finish with a recorded outcome.

2. Make the loop visible

   Route a No decision back to investigation.

3. Fit the page

   Keep branch routing and content within the exported diagram.

The example below shows the document API and layout used for this report. Follow the Visio guide for package setup in your own project.

using OfficeIMO.Visio;
using OfficeIMO.Visio.Diagrams;

namespace OfficeIMO.Examples.Showcase.Workflows {
    /// <summary>Maps a support request from intake through verification, including the investigation loop.</summary>
    internal static class TriageFlow {
        internal static void Create(string folder) {
            var document = VisioDocument.Create(Path.Combine(folder, "example.vsdx"))
                .Flowchart("Support triage", flow => flow
                    .Theme(VisioStyleTheme.Process()).RouteBranches(laneSpacing: 0.6)
                    .Start("received", "Request received")
                    .Step("classify", "Confirm scope and impact")
                    .Step("investigate", "Assign owner and investigate")
                    .Step("verify", "Verify with requester")
                    .Decision("resolved", "Outcome accepted?")
                    .End("closed", "Record result and close")
                    .Branch("resolved", "No / investigate further", "investigate"));
            document.Pages[0].FitToContent(0.7, 0.6);
            document.Save();
        }
    }
}

Use this in your project

Adapt the states and escalation rules to the service; the diagram does not execute tickets or changes.

The Visio guide explains package setup and related document APIs.

Continue with another example

• VisioPurchase approval swimlane
• VisioOrganisation chart with team vacancies